Tezali Company Ltd

Store Manager – Premium Retail & Café Concept Location: Westfield London, Shepherd’s Bush Company: Tezali Company Ltd Employment Type: Full-time Work Location: On-site About Us Tezali Company Ltd is the company behind ASHK, a premium lifestyle retail and café concept located in one of Europe’s busiest shopping destinations, Westfield London. Our store brings together a carefully curated collection of premium gifts, gourmet delicacies, artisan Turkish delights, speciality teas and coffees, elegant homeware, jewellery, children’s toys, fashion accessories and an inviting café experience. We are committed to delivering exceptional customer service while creating an inspiring and memorable shopping destination for every guest. The Opportunity We are seeking an experienced, commercially driven and inspirational Store Manager to lead our flagship store. This is an exciting opportunity for a retail professional who is passionate about delivering exceptional customer experiences, leading high-performing teams and driving business growth. The successful candidate will play a key role in the continued expansion and success of our premium lifestyle brand. Key Responsibilities * Lead all day-to-day retail and café operations. * Recruit, train, coach and develop a high-performing sales team. * Deliver an outstanding customer experience and ensure premium service standards at all times. * Drive sales performance, maximise revenue and achieve store KPIs and business targets. * Analyse sales performance, identify commercial opportunities and implement action plans. * Maintain exceptional visual merchandising and store presentation standards. * Oversee stock control, ordering, replenishment and inventory accuracy. * Ensure full compliance with food safety, health & safety and company policies. * Manage staff scheduling, labour planning and operational reporting. * Create a positive, motivated and performance-driven team culture. Candidate Profile We are looking for a leader who possesses: * Exceptional leadership and people management skills. * A strong commercial mindset with a passion for driving sales. * Excellent communication and interpersonal abilities. * A genuine passion for delivering premium customer experiences. * Outstanding organisational and problem-solving skills. * Strong attention to detail and operational excellence. * A proactive, hands-on management style. * Flexibility to work in a fast-paced retail environment, including weekends and peak trading periods. Essential Experience * A minimum of 5–10 years’ management experience within the retail industry. * Experience managing premium or luxury retail stores is highly desirable. * A proven track record of leading successful retail teams. * Demonstrated success in achieving and exceeding sales targets and business KPIs. * Strong experience in stock management, visual merchandising and retail operations. * Experience within premium food, gifting, lifestyle retail or department stores would be a significant advantage. Languages * Professional working proficiency in English is essential. * Turkish language skills would be an advantage but are not essential. What We Offer * Competitive annual salary of £45,000–£50,000, depending on experience. * Uncapped performance-related bonus. * Staff discount across our premium product range. * Excellent career progression opportunities within a rapidly growing international brand. * Ongoing leadership development and professional training. * A dynamic, supportive and entrepreneurial working environment. Recruitment Process 1. Initial Interview 2. Store Leadership Interview 3. Reference Checks 4. Job Offer If you are an ambitious retail leader with a passion for premium customer experiences and would like to be part of an exciting and fast-growing lifestyle brand, we would love to hear from you.